General Business

We work 7 days a week, day and night, shipping orders as soon as they are received!

E-mail! Just use the contact form on this website. Most messages are responded to within 1 working day.

We would so love to meet you, but at this time we must decline direct pick-ups and meet-ups. Sorry!

All of our button making equipment and supplies are American made by Tecre, and all can be purchased at Tecre.com.

Non-U.S. Orders

Nice try, but no. We are required by law to mark your package as ‘merchandise’ and declare the full value of the order. We will not, under any circumstances, misrepresent the contents or value of a package. Sorry!

We love working with Non-U.S. customers and have done so for years. Most packages typically arrive within 2 weeks of shipment, but from time to time, a shipment will be delayed significantly at Customs, regardless of the carrier or class. Although it only happens approximately 5% of the time, packages may arrive up to 30 days after the shipment date. If you need your order for a specific deadline, we would recommend ordering at least 30 days in advance.

Payment

We accept all major credit and debit card payments via Paypal – NO ACCOUNT REQUIRED!

E-check orders will be processed when the payment has been approved.

We want you to be 100% happy with your purchase. If you have any issues with your order, please contact within 7 days of receipt.

REFUNDABLE WITH RETURN
– Products that are returned within 30 days in original, unopened condition.
– Product issues due to mechanical print error.
– Product issues due to mechanical assembly error.

NON-REFUNDABLE
– Custom design fees (even in the event of a cancellation or a physical product refund).
– Products which contain a client-approved or client-provided typographical error.
– Products which do not meet graphic alignment, color, or sizing expectations (as these issues are addressed and approved during the ordering and proofing process).
– Any shipping costs (initial and/or for a return package).
– Products and shipping cost for packages lost in transit due to carrier error or client-provided incorrect shipping address.

Shipping

We offer several different shipping methods. Just use our shopping cart to enter your postal code and see all of the available options to find the one that best meets your time frame and budget.

No. At this time, Buttonhead ships exclusively via USPS. We’ve priced all of the other major carriers, and USPS offers the best rate for our median package weight.

At this time, we are unable to charge a shipment to your corporate account. However, we are looking to add this functionality in the near future.

Mailing insurance is available on request, but is typically not included with Buttonhead standard shipping. If you would like to have a package insured, please contact for a quote.

Nice try, but no. We are required by law to mark your package as ‘merchandise’ and declare the full value of the order. We will not, under any circumstances, misrepresent the contents or value of a package. Sorry!

We love working with Non-U.S. customers and have done so for years. Most packages typically arrive within 2 weeks of shipment, but from time to time, a shipment will be delayed significantly at Customs, regardless of the carrier or class. Although it only happens approximately 5% of the time, packages may arrive up to 30 days after the shipment date. If you need your order for a specific deadline, we would recommend ordering at least 30 days in advance.

All available shipping methods will be displayed at checkout:
First Class: 3-5 days U.S. / 14-30 days non-U.S. (typical, not guaranteed)
Priority: 2-4 days U.S. / 6-14 days non-U.S. (typical, not guaranteed)
Express: 1-2 days U.S. / 3-5 days non-U.S. (guaranteed* in most areas)

* For Express shipping only: If the carrier does not deliver in time, the postage would be refundable, but please be aware, the custom order would not.