Frequently Asked Questions
• Turnaround Time •
How long will it take to receive my order?
Turnaround time is based on 2 factors: Artwork readiness and the item quantity ordered. Custom designs take about 1 day for creation or revision. Submitted artwork is reviewed within 1 day. Production time is typically 1-2 days per 200 item count (ie: an order of 1,000 would take 5-10 days to produce). In addition, ship time options are available during checkout. If you have any concerns about your deadline, please contact me
prior to placing an order.
Do you accept rush orders?
Yes! Rush orders are considered on a case-by-case basis, and additional fees are not typically applied. Please contact me
for a quote.
• Special Projects and Services •
I have an idea for a special project. Can you help with the designs?
Of course! Please contact me
with a description of your project. I can't wait to hear all about it!
• Payment •
What is Paypal?
Can I pay by check or money order?
Yes! You can pay by e-check via Paypal, or you can mail a physical check or money order directly. Please contact me prior to placing an order to request mailing info. Include your name, order details, and referral method. Your order will be processed once the payment has cleared.
• Shipping •
Can you charge shipping to my corporate account?
At this time, I am unable to charge a shipment to your corporate account. However, I am looking to add this functionality in the near future.
Will you ship via UPS, FedEx, or another carrier?
No. At this time, Buttonhead does not ship via other carriers. Requests for use of UPS, Fed Ex, or other carriers will be denied.
Will my package be insured?
Mailing insurance is available on request, but is not included with Buttonhead standard shipping. If you would like to have a package insured, please contact me for a quote.
I live outside of the U.S. Will you mark my package as a gift?
Nice try, but no. I am required by law to mark your package as 'merchandise' and declare the full value of the order. I will not, under any circumstances, misrepresent the contents or value of a package. Sorry!
• Non-U.S. Orders •
I live outside of the U.S. How much lead time do we need?
I love working with Non-U.S. customers, and I have done so for years. Most packages typically arrive within 2 weeks of shipment, but from time to time, a shipment will be delayed significantly at Customs, regardless of the carrier or class. Although it only happens approximately 5% of the time, packages may arrive up to 30 days after the shipment date. If you need your order for a specific deadline, I would recommend ordering at least 30 days in advance.
• Order Status •
What is my order status?
Upon purchase, you will receive an automated confirmation of your order, and I will be in contact within 1 business day to confirm. You will also receive communication from me throughout the production process and a final e-mail notification when your order has shipped (with tracking info).
• General Business •
What are your hours of operation?
10am-6pm Central Time
Monday-Thursday and Sunday
I am out of the office Fridays and Saturdays.
What is the best way to reach you?
! Most messages are responded to within 1 working day.
Can I stop by your studio or meet you somewhere to pick up my order?
I would so love to meet you, but at this time I must decline direct pick-ups and meet-ups. Sorry!
Hey, what type of button machine do you use, and where can I get one?
All of my button making equipment and supplies are American made by Tecre, and all can be purchased at Tecre.com
• Artwork •
1 free design? Seriously?
Sure! I realize that not everyone is able to create their own artwork, and I want to make the ordering process as simple as possible. So, if you have an idea for a design, just place your order, and let me take care of the hard part. If you need more than the 1 free design, just contact me
for a quote.
Can you use a photo to create my order?
Yes! After placing your order, just use the Upload
page to send me your photo, and I will set it up for you at no extra charge. If you would like me to set up more than 1 photo, please contact me
for a quote.
I have my own design. Can you template it for me?
I sure can! Every order includes 1 free design or design set-up. So, after you place an order, you can upload
your file, and I will set it up for you at no extra charge.
Can I see a proof before I commit?
All design work begins when an order has been placed. As soon as your order has been received, we will begin working on your design, and you will be able to see (and approve) a final proof prior to production. If you are not satisfied with your design, you can request a refund at any time prior to final approval with no questions asked.
Can I use many different designs for my order?
Yes! If you download my templates and set up each page of your order for print, you may use as many different designs as you'd like. As long as your final file is templated and 100% printer-ready, there is no extra charge for using multiple designs.
How do I use your templates?
Check out the Download
page to learn all about using my templates. If you have Photoshop and basic design skills, you will have no trouble at all setting up your artwork. If the idea of 'layers' makes your head spin, just contact me
for a quote on setting up the artwork for you. Don't struggle for days with something that I could easily help with for a minimal fee.
How will my image colors look in print?
If you're not already familiar with the topic, please read my article on Digital Print Color Management
prior to submission. If you have special print considerations, it’s important to control your workflow and for us to communicate early. Please feel free to contact me any time.
Do you keep my artwork on file?
Yes. All artwork remains on-file for 1 year for easy reordering.
Do you use my artwork in any way?
No, absolutely not. I do not reproduce or reuse your images in any way, shape, or form.
Have other questions that are not answered here? Contact me!